1. To connect to a JEM Support Technician, click "Connect to Technician".

  2. Wait for a JEM Computer Systems technician to pick up the remote assistance session.

  3. When prompted, click "Yes" to allow the JEM technician to remotely connect to your PC.

  4. Use the assist chat box at anytime to talk to the attending technician.

Support

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24/7 SERVICE
At JEM Computer Systems, we provide 24/7 assistance to our clients who choose to sign up for Priority Technical Support. 

We provide assistance via email, remote connection or onsite by one of our experienced field engineers.

To find out more about this service or anything else offered by JEM, please don't hesitate to call us on:
1300 JEM COM
or via email:
support@jemcomputers.com.au

Existing JEM Computer Systems Priority Support customers please call:
(02) 8860 7500
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ONSITE SUPPORT
At JEM, we pride ourselves on our quality and speed of onsite service.

Our experienced technicians are available to attend your site to perform:
  • Auditing;
  • Scheduled maintenance services;
  • Hardware and software implementation;
  • Support

If you require the services of our onsite service please contact us at any time.

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JEM ASSIST

JEM Computer Systems provide remote technical support for members of the Priority Technical Support Agreement.

Using this service we can deliver  support at anytime from anywhere to your remote PCs, servers and notebooks. With JEM Assist, we log in to your PC to quickly access, view, diagnose and fix your computer issues, without pre-installed software.

Please click the link in the left-hand pane to connect to an experienced JEM technician.