Managed Services

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Proactive Monitoring

The continued success and productivity of business starts with an efficient and reliable infrastructure. You can be confident that your systems are running smoothly with JEM’s Remote Monitoring and Management (RMM) for all critical systems and devices. The RMM service provides our managed services team with vital system information ranging from early warning signs and on-going issues to complete failures allowing us to form a plan of attack to resolve any issues. The ability to eliminate technical issues before potential system failure prevents extended periods of downtime and data restoration costs.

JEM provides affordable 24/7 proactive monitoring on critical devices and services to ensure that any failure or issue is quickly resolved so that downtime can be minimised or avoided altogether. JEM’s monitoring capabilities include, though are not limited to: 

  • Servers and virtual infrastructure
  • SAN, NAS and storage
  • Routers, firewalls and UTM devices
  • Internet (WAN), site-to-site and VPN links
  • Network switches
  • Hardware components
  • Critical services, programs and ports
  • Workstations and notebook monitoring
  • Anti-virus

Auditing & Reporting

Whether you need a custom report to analyse the status of antivirus or a comprehensive overview of the big-picture, JEM’s Managed Services clients benefit from daily, weekly and monthly IT reporting. We know that professional reports are essential for management, investors or boards and our team is dedicated to ensuring that your reports include all the required data and analysis in workable and easy to present formats.

Reports can provide your organisation with detailed information about the IT environment, efficiency and problem areas. While they are entirely customisable to meet any internal requirements, example reports include:  

  • Monthly IT system health overview
  • Backup status reporting
  • IT hardware asset management
  • IT software asset management
  • System performance reporting
  • Remote support time and ticket information
  • Event and intrusion information
On-demand auditing means our clients are never in the dark when it comes time for licensing checks. We can produce a range of software audits and filters to obtain precise information site-wide.

Automated System Maintenance

Feel confident that all servers and workstations are kept up-to-date with the latest security patches with JEM’s automated system maintenance.

Preventative maintenance scripts automatically perform disk cleanups on desktops and servers, installing critical patches so the system is not left vulnerable to viruses and other threats and ensuring your network is running optimally. The software runs in the background, avoiding pesky update reminders at inopportune times, and alerts our team if there are any concerns detected. Customers are provided a monthly report outlining health checks and outcomes.

Remote Support

It’s a beautiful thing when technology works seamlessly to help you deliver on corporate goals. On the other hand, it is frustrating and costly when it doesn’t, which is why we’ll always go the extra mile to help clients with support issues.

Our online Managed Services Platform empowers the JEM Support Team with the tools to ensure that your systems run smoothly. Additionally, our suite of market leading support products provides us with efficient methods of remote access for when it really counts. It also allows IT Managers access so they can provide the same vital anywhere/anytime support to their users that our team can.

We know that sometimes you just need to speak with a person and our highly skilled technical support team provides remote assistance Monday to Friday, 7:00 am to 7:00 pm. Clients with an active Managed Services agreement also have access to our emergency after-hours support services.

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Address: Unit 32, Catalyst Business Park
9 Salisbury Road, Castle Hill NSW 2154
Telephone: 1300 JEM COM
Support: 02 8860 7500