We go the extra mile to assist our clients with a broad spectrum of technical support...
JEM Remote Support Team
Our highly skilled technical support team provides remote support Monday to Friday 9:00am to 5:00pm. Clients with an active Managed Services agreement have access to our emergency after hours support services. We go the extra mile to assist our clients with a broad spectrum of technical support issues.
The support team make themselves familiar with third party vendors to ensure all technical issues are resolved thoroughly, preventing the client from becoming the “middleman”.
Our suite of market leading support products provide us with efficient methods of remote access to ensure that we can be there when it really counts.
JEM’s online Managed Services portal is IT manager friendly; empowering internal IT management teams with tools to increase efficiency and productivity.
On Demand Audits & Reporting
On demand auditing means that our clients are never in the dark...
Our Managed Services clients gain the benefit of detailed daily/weekly/monthly IT reporting.
System reporting provides the board of directors or management team with detailed information about the IT environment, efficiency and problem areas enabling prompt resolution.
The repertoire of reports include, but are not limited to the following examples:
• IT hardware asset management
• IT software asset management
• Server backup reports
• Monthly IT system health overview
On demand auditing means that our clients are never in the dark when it comes time for licensing checks. We can produce a range of software audits and filters to obtain precise information site-wide.
Our team can pro-actively form a plan of attack to ensure the issue is resolved in a timely manner...
Our Monitoring System
We understand that the success and productivity of business starts with an efficient and reliable infrastructure. It is for this reason that JEM run a pro-active monitoring solution for all critical systems and devices.
This service provides our technical staff with information on early warning signs, on-going issues and complete failures. Our team can then pro-actively form a plan of attack to ensure the issue is resolved in a timely manner. This ability to eliminate technical issues before potential system failure prevents extended periods of downtime.
Pro-active monitoring with JEM is organised into affordable solutions based on the client’s requirements. Monitoring can be configured to report on the following:
• Internet routers and firewalls
• Internet, site-to-site and VPN links
• Network switches
• Hardware components
• Critical services and programs
• Workstation and notebook monitoring
Our clients' systems are not left vulnerable to a myriad of security threats such as malware attacks...
Patch management ensures that all servers and workstations are up-to-date with all of the latest Microsoft hot fixes and security patches. In this way our clients systems are not left vulnerable to a myriad of security threats such as malware attacks, while also avoiding those pesky updates that would otherwise cause harm to sensitive systems or downtime to users.
Our automated system maintenance routines run on a weekly basis keeping workstations and servers operating at peak performance. System maintenance is performed in the background so that users are not disrupted and business productivity is maintained.